I just logged into my Citicard account to make a payment and noticed at the top of the screen that it stated I was last logged in on Sunday, January 29th at 5am est. I know I wasn't online at that time. Wondering if my account had been hacked, I called their customer service number. Customer service had no idea so they transferred me to someone in technical support. She had no idea either so she put me on hold. After a few moments she returned to tell me that the date and time indicated as my last login was when their system was updated. I asked why their system update would be reflected as a log in for me. She said she didn't know but added, "we do have to update our system."
I always looked at the log in data as a measure of security but based on what I was told this isn't the case, at least not at Citicard.
So what's the point of even having it?????
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