I have an account with the First Internet Bank of Indiana and called them some time ago to inquire about their login process. After you enter your user name and password they have three security questions you must answer before you can proceed. As soon as you enter all the answers they ask if you want to skip the process the next time you login, and I always answer YES, that my computer is private and I would like to skip the three security questions the next time I visit. I always end up having to do it anyway. When I called to inquire about this their customer service rep suggested that to make things easy on myself I should answer each of the three questions with a short word like 'red'. Seriously, this was his response to my complaint.
In addition, when you make a payment you get this message:
| On-Demand ACH Deposits (Credits) Confirmation |
Thank you. Your On-Demand ACH Deposits (Credits) will be processed.
There's no payment date and no payment amount indicated. For a system that requires so much information each time I log in you'd think they'd do a little work and provide some information about the payment that was just made.
Their system could use some help.
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